Do you ship internationally?
Yes, we currently ship internationally via Royal Mail with prices shown at checkout. Upon arrival the customer will be responsible for paying their own country's specific duties and taxes.
What are your shipping options?
We offer standard shipping, with a delivery time of 2-3 business days, and an express shipping option, with a delivery time of 1-2 business days.
I just placed an order. Where is my shipping confirmation?
Please allow us 1-4 business days for your order to be processed and shipped. Once it has been dispatched, you will receive a shipping confirmation email with tracking details.
Can I cancel my order?
When an order is placed on Willow Tree Decor, we begin processing it immediately to ensure prompt delivery.
We are unable to cancel or change an order once it has been submitted, but upon receipt you are welcome to return the items - however, we do not cover return shipping costs.
What is pre-order, and when will my items ship?
Pre-order is a way of guaranteeing you will receive the product you want in your request. Items are on pre-ordered anywhere from 8 weeks to 12 weeks, unless stated otherwise, and ship about a week after we receive the inventory in our warehouse. We do our best to include delivery estimates on the product pages for your convenience. If there are ever any delays in production, we will reach out to you as soon as possible.
My order shows as delivered, where is it?
Once we ship, the delivery time is dependent the speed of shipping selected with Royal Mail. During the holidays, please allow extra time for delivery of your order. With the courier's tracking number provided, please contact the courier for further delivery details after you place your order if needed.
We ship to the address specified in the order. Please make sure that you entered your information correctly. Willow Tree Decor is not responsible for issues relating to incorrect or undeliverable addresses and does not pay for shipping related to such issues.