Currently, orders can take 1-3 business days to process before shipping, with Express orders taking 1-2 business days. Your shipping option cannot be changed once the order has been placed. All orders ship from UK (mainland) unless otherwise noted on product page.
Shipping Within the UK via Royal Mail
Express Shipping sent via Royal Mail Tracked 24®: Aims to deliver parcels, once despatched, the next working day, with tracking to the delivery point.
Standard Shipping sent via Royal Mail Tracked 48®: Aims to deliver parcels, once despatched, within two to three working days, also with tracking to the delivery point.
For Larger Items (e.g. lighting)
Shipping to the United States
Estimated delivery in 5–8 business days once dispatched. Please allow 1–3 business days for processing on top of transit time.
A flat rate shipping charge of $10.00 USD applies to orders over $50.00 USD. Standard weight-based shipping rates apply to smaller orders
US Import Duties & Taxes: Our USD prices include an estimated import duty uplift to cover anticipated US customs charges on your order. Shipping is charged separately at checkout. Please note that while we endeavour to reflect accurate duty costs in our pricing, US Customs and Border Protection may levy additional processing fees or charges that fall outside our estimate — these remain the sole responsibility of the recipient. We have no control over such additional charges and cannot guarantee their amount. If you refuse a shipment due to unexpected import fees, the original shipping charge will not be refunded.
All Other International Shipping
Estimated delivery in 8-10 business days. Please allow 1-4 business days for processing on top of transit time.
International orders may experience delays in customs. Customers with shipping addresses outside of the UK are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. If you refuse a shipment because of unexpected import fees, shipping charges will not be refunded (but we are happy to work with you to get the goods back to your door).
Please note that orders shipping to a BFPO address may be delivered outside of the standard shipping window.
If your tracking hasn't updated in over two weeks, please reach out to us at info@willowtreedecor.com and we'll be happy to help with next steps!
A behind-the-scenes look at every stage of the process, photographed at the family's workshop in Southeast Asia.
Every piece begins here. Ian is based in SE Asia and visits this family's workshop regularly (he's got the best job!). It's where we've built a relationship rooted in trust, craft, and shared values. The lady here is K. Max (nickname). Her skill is incredible!
At the heart of the workshop stands a traditional wood-fired brick kiln. The same design used by the family for generations.
The process starts with clay sourced directly from the local river. Each batch is kneaded by hand to remove air and achieve the right consistency.
Working with steady hands and practised instinct, the clay takes its first form on a traditional potter's wheel.
No two pieces are shaped in exactly the same way. Each one responds to the touch of the maker.
Once the clay is firm enough, the artisan selects a hand tool to begin carving. The designs are drawn from the family's own creative tradition.
Each pattern is carved freehand, a skill that takes years to develop and cannot be replicated by machine.
The finished pieces are carefully packed into large firing pots, which protect them and control the flow of heat and smoke during firing.
For the distinctive black and grey finishes, rice husks (a by-product of the local rice harvest) are added to the firing pots. The husks reduce oxygen inside the kiln, creating the deep, smoky tones.
The firing pots are loaded into the kiln by hand. The placement affects how heat and smoke move around each piece. Another variable that makes every item unique.
Inside the kiln, pieces are stacked with care. The firing process takes hours, with the wood fuelling a slow, controlled burn that develops the final colour and finish.
A simple, natural by-product of the harvest. Rice husks have been used for centuries to create the rich, earthy tones that define our ceramics collection.